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Returns & Refund Policy

Return Window

If you wish to request a return or refund, please contact us within 30 days of receiving your order.

Customer Support: support@chartorigin.com

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Please contact us within 30 days of delivery.
  2. Send us clear photos or a short video showing the issue, along with a brief description.
  3. You do not need to return the item.

Once your claim has been reviewed, we will process a refund or replacement within 3 business days.

Returns for Non-Quality-Related Reasons

If you would like to return an item for reasons other than damage or defects, the following conditions must be met:

  • The product must be unused and in its original condition.
  • The original packaging must be intact.
  • All labels, seals, and tags must remain attached.
  • All accessories included with the product must be returned unused.

Return Process

  1. Contact our customer support team within 30 days of receiving your order to request a return and obtain the return address.
  2. Ship the item back at your own expense and provide us with the tracking number.
  3. Once we receive your tracking information, we will begin processing your refund.
  4. Your refund will be issued after the returned item has been received and inspected.

Return Shipping Costs

  • If the product is damaged, defective, or incorrect, no return is required, and we will provide either a full refund or a replacement at no additional cost.
  • For all other returns, the customer is responsible for the return shipping costs.

Processing Time

  • Returned items are typically received and inspected within 2–3 weeks after shipment.
  • Once the return has been inspected and approved, the refund will be issued to your original payment method.

Refunds

  • Refunds are issued to the original payment method only.
  • Please allow 3–5 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider.

Policy Updates

ChartOrigin reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page.

If you have any questions about this policy or your order, please contact us at:

Email: support@chartorigin.com

Customer Support: 24/7 Online Support